Privacy policy
Privacy Policy
Effective Date: Jan. 2024
Epoxology Canada – Elegance Meets Durability
At Epoxology Canada ("we," "our," or "us"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.epoxology.ca), contact us, or use our services.
We are committed to complying with all applicable privacy laws in Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
---
1. Information We Collect
We may collect both personal and non-personal information to provide our services effectively.
1.1 Personal Information
We collect the following types of personal information:
Name
Email address
Phone number
Home address (if provided)
Details related to your flooring inquiries or consultations
Any other information you choose to share with us
1.2 Non-Personal Information
We may also collect non-personal information automatically, including:
Browser type and version
IP address
Device type and operating system
Website usage data (e.g., pages visited, time spent on the site, and referring websites)
General geographic location
---
2. How We Collect Your Information
We collect information in the following ways:
Directly from You: When you fill out forms (e.g., contact forms or lead generation forms), request a quote, or communicate with us.
Automatically: Through cookies, web beacons, and other tracking technologies when you visit our website.
Third-Party Services: From analytics providers (e.g., Google Analytics) or advertising platforms (e.g., Meta Ads).
---
3. Purpose of Collecting Information
We use your information for the following purposes:
To provide consultations, quotes, and services.
To respond to your inquiries and requests.
To improve our services and website functionality.
To send marketing communications (with your explicit consent).
To analyze website traffic and user behavior to enhance your experience.
To comply with legal requirements and protect our legal rights.
We will not use your information for any purpose beyond what is disclosed in this policy without your consent.
---
4. Retention and Deletion of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your information is no longer needed, we securely destroy it.
---
5. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: For services such as hosting, payment processing, analytics, and customer support. These providers are required to protect your data and use it only for the services they provide.
Advertising Platforms: To deliver relevant advertisements (e.g., Meta Ads).
Legal Authorities: When required by law or to protect our legal rights.
---
6. Cross-Border Data Transfers
If your information is stored or processed outside Canada (e.g., on servers in the United States), it may be subject to foreign laws. We take steps to ensure your information is protected regardless of where it is processed.
---
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and performance.
Improve your browsing experience.
Deliver personalized ads.
You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
---
8. Protecting Your Information
We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse.
---
9. Your Privacy Rights
Under Canadian privacy laws, you have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request that we delete your information, subject to legal retention requirements.
Consent Withdrawal: Withdraw consent for marketing communications at any time.
Complaints: File a complaint regarding our handling of your personal information.
To exercise any of these rights, please contact us at info@epxology.ca
---
10. Complaints and Dispute Resolution
If you believe we have not upheld your privacy rights, please contact us at:
Epoxology Canada
Email: info@epoxology.ca
Phone: (905) 840-8405
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC):
Website: https://www.priv.gc.ca/
Phone: 1-800-282-1376
---
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal information.
---
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date.
---
Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:
Epoxology Canada
Email: info@epoxology.ca
Phone: (905) 840-8405
Website: www.epoxology.ca